See which hotel departments are under strain, without watching anyone.
Staff answer six questions after each shift. Managers see how each department is coping, never what one person said.
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Hotel M is made up. Everything in it is sample data and resets every night.
The employee side is made for phones. Scan to open it on yours.
How anonymity works
Answers only ever appear as part of a group.
A check-in is only honest if people are sure it can't be traced back to them. Lintel is built so that the hotel couldn't trace an answer even if it tried.
- No name, account or time is saved with an answer.Only the hotel, the department and the day it describes.
- Figures appear only for groups of 5 or more.Smaller teams are combined, so no comparison between views can single someone out.
- When everyone agrees, the board shows a range.If a whole team gives the same answer, the board says "over 95%" instead of revealing what each person said.
Pressure by department, and what to do about it.
Each department gets a score from workload, guest contact, staffing and missed breaks. Suggestions follow fixed rules, and say when two things happen together instead of claiming one causes the other.
Why I built Lintel
People who work in hotels are rarely asked how a shift went. When they are, they have every reason to say it was fine, because the person asking is usually the person who plans their shifts.
I wanted a way to ask that staff could actually trust: six quick questions at the end of a shift, answered anonymously, and only ever shown as part of a group. The screens were the easy part. The hard part was making sure that no combination of numbers could reveal what one person said.
Alexandra Stassinopoulou
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